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Beyond The Next Wave With Scenario Planning (Future Skills Series)

by Glen. Peters

ISBN 13: 9780273624172

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1996

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Benchmarking Customer Service (Financial Times Series)

by Glen. Peters

ISBN 13: 9780273610694

Format: Hardcover (223 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Nov 1994

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